Zenith Bank and the United Bank for Africa have been on the lips of many Nigerians for days over their recurring poor internet banking services.
The two tier 1 banks appear to have paid mere lip service to the customers’ complaints. Findings by OduNews show that the glitches faced by customers of these banks have been recurring for over 3 weeks.
The complaint by customers of the banks have centred around debit alerts on various payment platforms without cash or crediting the recipients. Some of these payment platforms or channels include online banking, PoS terminals, Automatic Teller Machines (ATM), USSD, banking apps and others.
Expressing his frustration at the poor service rendered by Zenith bank in recent times, Mr Usman who is an artisan complained that he has not been able to make a cash transfer via the bank’s app.
He said “I have been trying to send money to get some materials I need for work for the past 3 days but Zenith bank has been malfunctioning. My client is on my neck now, she feels I have spent the money she gave me but it’s all on Zenith bank. I will have to join a better bank or else my business will be affected”
Speaking to our correspondent, Miss Janet who banks with UBA, expressed angst over the bank’s apathy towards customers’ complaints after facing some difficulties with their internet banking service. She said, “I have been going and coming to the bank for days but my complaint has not been resolved. I was debited when I used my ATM card at one their machines without getting any cash. It has been over 3 days now and I’m yet to get a reversal. It seems the bank does not care about their customers.”
The frustration many of these customers’ have been subjected to by the banks’ poor services has overwhelmed the social media space since Monday.
See some reactions by Nigerians on micro blogging platform, Twitter:
On god it will not be well with Zenith Bank & UBA.
They will suffer for 600 years in this life!!!????
— Ugwunna Ejikem (@UgwunnaEjikem) May 31, 2022
Please @UBAGroup your mobile banking app is actually one of the most terrible apps currently, if not the most terrible as it is right now. Can you guys please & please do something about it? Please!!!!
— EMEXY (@emexyofficial) May 31, 2022
Once I succeed in removing this remaining 6k from Zenith bank, it’s bye bye. It’s was a nice run Zenith, thank you for the joy and sorrows, now allow me to remove my remaining 6k, the evil una don do is enough.
— Sub-Pharmacist???? (@subpharmacist) June 1, 2022
Zenith bank used to be one of the best banks in the country, what happened?
— Elvis Tunde ➐ (@Tunnykvng) May 31, 2022
Zenith Bank is an unfortunate bank. ????????♂️
— BTCrypto Coach | ???????????? (@ThePaulOla) May 31, 2022
There is no single day I will run transfer with my UBA mobile app that I won’t have issues, it is either I am debited twice, debited and the money doesn’t go through or it won’t even flog at all@UBAGroup when it is not curse????
And it's everyday they run maintenance on the app.????— Phattah.eth (@B_sheu_jnr) May 28, 2022
Zenith bank, 3 days straight.
Mobile app and card isn’t working.. what exactly is the problem @ZenithBank ?
— HerBrown Excellency (@spicytaamale) June 1, 2022
UBA and Zenith contesting for worst bank of the year
— Lenny ???????? (@Lenny_x1) May 31, 2022
I really think Zenith bank should quit banking and open a restaurant or something
— ɥɐʎǝǝɹnN???? (@__littleweirdo) May 30, 2022
If you're using Zenith Bank or UBA please pay before you chop ooo.
Woo u go wash plate tire ????????
Only me come carry the 2 bank act join body ????????????
Which bank won’t frustrate my life like these 2 make I go open ????— OLÓYÈ◽ (@Oloyedey4u) May 31, 2022
Get a UBA account. If police tries to extort you on the road just transfer via UBA, it will either not go through or they’ll reverse it later ????
— DR.PENKING™ ???????????????? #PeterObi (@drpenking) May 28, 2022
UBA bank app will frustrate your life
— MBAH (@Mbahdeyforyou) May 30, 2022
